{"id":2510,"date":"2025-09-30T09:02:19","date_gmt":"2025-09-30T09:02:19","guid":{"rendered":"https:\/\/projects.top2top.net\/spotless-hair\/?page_id=2510"},"modified":"2026-04-09T09:11:19","modified_gmt":"2026-04-09T09:11:19","slug":"exchange-and-return-policies","status":"publish","type":"page","link":"https:\/\/she.sa\/en\/exchange-and-return-policies\/","title":{"rendered":"Exchange and return policies"},"content":{"rendered":"\r\n

Exchange and return policies – Spotless Hair<\/span><\/h1>\r\n

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At Spotless Hair, we are always committed to providing you with high-quality hair care products. Your satisfaction is our top priority, and we always strive to ensure your shopping experience is as satisfying and seamless as possible.<\/span><\/p>\r\n

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Shipping Products<\/strong><\/span><\/h2>\r\n

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    • All products are shipped within 2-3 business days of placing an order through this website. Orders may take up to one business day to process before shipping.<\/span><\/li>\r\n\r\n\r\n\r\n
    • If items are returned to the warehouse due to non-reply or refusal to accept delivery, the original shipping fee is non-refundable.<\/span><\/li>\r\n\r\n\r\n<\/ul>\r\n<\/li>\r\n<\/ul>\r\n

      Non-Returnable Products<\/strong><\/span><\/h2>\r\n
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          • As Spotless Hair products are personal hair care products, we regret to inform you that Spotless Hair products are non-returnable under normal circumstances. This policy was established to maintain the highest standards of hygiene and safety for all our customers. We appreciate your understanding in this regard.<\/span><\/li>\r\n<\/ul>\r\n<\/li>\r\n\r\n\r\n<\/ul>\r\n<\/li>\r\n<\/ul>\r\n

            Damaged or Incorrect Products<\/strong><\/span><\/h2>\r\n

            If you received a damaged product due to shipping issues or the product you received was not what you ordered, we sincerely apologize for any inconvenience this may cause. In these cases, we offer:<\/span><\/p>\r\n

            Replacement<\/strong><\/h3>\r\n

            \u00a0If you received a damaged or incorrect product, please contact Contact our customer service within 24 hours of receiving your order to initiate the exchange process. We’ll send you a replacement at no additional cost. Our team will guide you through the process of returning a damaged or incorrect item, and we’ll send you a new one as soon as possible.<\/span><\/p>\r\n

            Replacement Steps<\/strong><\/span><\/h4>\r\n
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                • Contact our customer service team with details of the issue, including your order number, product details, a video, and 4 clear photos of the products (2 inside and 2 outside the shipping box).<\/span><\/li>\r\n\r\n\r\n\r\n
                • Our team will review the details and, if your return request is approved, will provide you with instructions on the return process.<\/span><\/li>\r\n\r\n\r\n\r\n
                • Once the product is received and inspected by our team, we will process the replacement based on the status of your order.<\/span><\/li>\r\n<\/ul>\r\n<\/li>\r\n\r\n\r\n<\/ul>\r\n<\/li>\r\n<\/ul>\r\n

                  Refund<\/strong><\/span><\/h3>\r\n
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                      • Refunds will be issued in the following cases:<\/span><\/li>\r\n\r\n\r\n\r\n
                      • If you don’t receive your order\u2014regardless of the reason\u2014and it’s returned to our warehouse, we will refund your purchase amount in full.<\/span><\/li>\r\n\r\n\r\n\r\n
                      • If any of the items purchased are currently unavailable, we will process a refund for those items.<\/span><\/li>\r\n<\/ul>\r\n<\/li>\r\n\r\n\r\n<\/ul>\r\n<\/li>\r\n<\/ul>\r\n

                        If your return is approved and processed, the refund will be credited to your original payment method within 15 to 20 business days. Please note that depending on your credit card company, it may take an additional 2 to 10 business days for your refund to be posted to your account.<\/span><\/p>\r\n

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                            If you experience any issues with your order, please feel free to contact our dedicated customer service team. We are here to help you and ensure you have the best shopping experience. You can reach us via email at info@she.sa<\/strong> or through our social media channels.<\/span><\/p>\r\n

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                                Thank you for choosing Spotless Hair to care for you. We appreciate your trust in our products and services, and we will continue to strive for excellence in every aspect of your shopping journey.<\/span><\/p>\r\n

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                                    Exchange and return policies – Spotless Hair \u00a0 At Spotless Hair, … <\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2510","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/she.sa\/en\/wp-json\/wp\/v2\/pages\/2510","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/she.sa\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/she.sa\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/she.sa\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/she.sa\/en\/wp-json\/wp\/v2\/comments?post=2510"}],"version-history":[{"count":6,"href":"https:\/\/she.sa\/en\/wp-json\/wp\/v2\/pages\/2510\/revisions"}],"predecessor-version":[{"id":9116,"href":"https:\/\/she.sa\/en\/wp-json\/wp\/v2\/pages\/2510\/revisions\/9116"}],"wp:attachment":[{"href":"https:\/\/she.sa\/en\/wp-json\/wp\/v2\/media?parent=2510"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}